On-Demand Online Vet Consultations

Frequently Asked Questions

Our focus is providing flexible and convenient care to pet parents.
Using an incredible veterinary telemedicine platform, we aim to eliminate the issues so many pet owners are having. Pet Harmony video consultations help pet owners solving inconveniences such as: waiting to get an appointment that works for their schedule, costly visits to the vet, limited access to experienced veterinarians to answer their questions, and pet anxiety when going to the vet.

What is PetHarmony?

At Pet Harmony, we bridge the gap between routine clinic visits, emergency room care, urgent attention, and house calls. We offer an unparalleled communication experience, especially vital during emergencies, that often isn't feasible in traditional clinic settings. If a pet and client are eligible for telemedicine, they're also qualified to access all the services Pet Harmony provides. For user-friendly updates, alerts, and essential news tailored for pet parents, visit petharmonyapp.com.

 How do I signup for Pet Harmony?

Follow the instructions to complete your registration, and you're all set https://app.petharmonyapp.com/pet/

What are the Tele-consultation Services Offered by Pet Harmony?

Telehealth services for pets have expanded rapidly, but there are limitations to what can be addressed without a physical exam. That said, here are some conditions and situations where pet telehealth can be particularly beneficial:

1. Follow-up Appointments: For checking on a pet's progress after an initial in-person examination or surgery.

2.Chronic Condition Monitoring: Management and monitoring advice for stable chronic conditions such as diabetes, mild arthritis, or certain skin conditions.

3. Behavioral Consultations: Guidance on addressing behavioral issues like separation anxiety, basic training challenges, or litter box problems.

4. Nutritional Counseling: Providing advice on diets, weight management, and suitable food products for both healthy pets and those with specific nutritional needs.

5. Medication Clarifications: Questions regarding dosages, side effects, or medication schedules.

6.Preventative Care Guidance: Advice on flea, tick, and heartworm prevention; basic grooming tips; and general pet care advice.

7. Minor Wounds and Issues: Evaluating minor cuts, abrasions, or common issues like mild diarrhea or constipation to determine if an in-person visit is necessary.

8. End-of-Life Discussions: Guidance on assessing quality of life, understanding hospice care options, and navigating the grieving process.

9. General Pet Care Advice: Such as introducing a new pet to the household or helping a pet adjust to changes.

10.  Preliminary Assessment: Evaluating symptoms to help pet parents decide if they need to seek immediate in-person care or if it can wait.

11. Pet Matching: Offering guidance to potential pet owners to ensure the chosen pet aligns well with the household.

12. New Pet Parent Support: Providing insights into essential services and products tailored for your new pet's needs.

13. Support for Difficult Clinic Visits: Assistance for those who face challenges taking their pets to a clinic due to fear, financial constraints, transportation issues, or other barriers. 

14. Online Pharmacy and Product Access: Directly connect to our competitive online pharmacy and pet products, handpicked, and recommended by our professional staff.  

15. Disease Understanding and Prevention: Educating on infectious disease transmission and prevention, covering both traditional and holistic approaches to topics like vaccines and parasite prevention.


16.  Medical Record Interpretation: A licensed veterinarian will review and clarify tests, diagnoses, treatments, and potential alternatives from the medical records you provide. Please ensure to upload comprehensive veterinary records, not just payment receipts. 

However, it's crucial to understand that Telehealth has its limitations. In situations where a pet is showing severe symptoms, has been involved in an accident, or requires emergency care, it's always best to seek immediate in-person veterinary attention.

Telehealth is not suitable for emergency scenarios or conditions that require hands-on examination, diagnostic tests, or surgical interventions.  

Distinctions Between Telemedicine, Telehealth, and Tele-consultation

1. Telemedicine:· Medium: Utilizes phones, tablets, or computers for communication.·Participants: Involves pet parents (clients) and veterinarians licensed by a specific state, country, or governing body.· Conditions: Requires an established veterinary-client-patient relationship (VCPR). For example, in Florida, a VCPR mandates a documented physical exam by a licensed veterinarian within a year. This definition can vary by location, and the stipulated laws might undergo modifications.

2. Telehealth: Essentially synonymous with telemedicine. Might place an additional focus on prevention and alternative care methodologies, expanding its scope beyond direct medical interventions.

3.  Tele-consultation:·Medium: Engages phones, tablets, or computers for communication.·Scope: Involves discussion between a veterinarian and a pet parent, but explicitly excludes formal diagnosis or prescription.· How Pet Harmony Engages: We've curated a team of adept veterinarians and support staff to deliver both telemedicine (as per suitability) and tele-consultation. For further insights on teleconsultation, please refer to our FAQ section. 

Can a Pet Harmony Veterinarian Diagnose and Prescribe Medication for My Pet?

Yes, but this is contingent upon the veterinarian being licensed in your state and complying with its legal standards. While many pet owners opt for Tele-consultation, more detailed information about our diagnostic and prescription services can be found in the Telemedicine or Telehealth FAQ on the Pet Harmony platform.

Does Tele-Communication Take The Place Of Taking My Pet To A Veterinary Clinic?

No, telecommunication (or telemedicine/teleconsultation in the context of veterinary care) does not replace the need for in-person visits to a veterinary clinic. It serves as a complementary tool, providing convenience and guidance in specific scenarios. Here's a breakdown:

1.Benefits: Convenience: Offers advice or follow-up consultation without the need to transport pets. Triage: Helps determine if a situation is urgent or if it can wait for an in-person visit.

2. Limitations: Physical Examination: Certain symptoms and conditions require a hands-on physical examination for an accurate diagnosis.

Diagnostic Tests: Procedures like blood tests, x-rays, and other diagnostics can't be done remotely.

Surgical Procedures: Conditions requiring surgery or invasive procedures will necessitate a clinic visit.

Emergencies: In urgent situations, an in-person visit is vital.

3.Best Uses:Follow-ups: Checking on a pet's condition after a diagnosis or procedure.Chronic condition management: Regular check-ins for previously diagnosed conditions.

Behavioral consultations: Guidance on behavior-related issues.

In conclusion, while telecommunication provides a valuable addition to veterinary care, it should be used as a supplement to, not a replacement for, in-person veterinary clinic visits.    

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