FAQ
Pet Harmony
Frequently Asked Questions
WHAT IS PET HARMONY?
Pet Harmony is a company that provides teleconsultation and other services to pet parents.
HOW DO I SIGN UP FOR PET HARMONY?
Just download the free pet harmony app to your smart phone or tablet.
WHAT IS TELECONSULTATION?
Teleconsultation is the use of a smart phone or tablet to communicate with a veterinary nurse/technician or animal behaviorist, AS WELL AS LICENSED VETERINARIANS. The quality of the advice depends on the credentials and experience of the person providing the advice. PET HARMONY selected qualified and experienced veterinarians and support staff to provide both telemedicine (when appropriate) and teleconsultation.
CAN MY PET RECEIVE A DIAGNOSIS AND PRESCRIPTION MEDICATION BY TALKING TO A PET HARMONY VETERINARIAN?
Yes, but only when the veterinarian is licensed in your state AND meets the legal criteria for that state. Most pet parents will receive Teleconsultation. (See Telemedicine or Telehealth FAQ for additional information about Pet Harmony’s services that include diagnosis and prescriptions)
DOES TELE-COMMUNICATION TAKE THE PLACE OF TAKING MY PET TO A VETERINARY CLINIC? NO. There is no substitution for having your pet seen in person by a regular licensed veterinarian in a clinic, ER, specialty clinic or by a house call provider.
Teleconsultation is for non-urgent matters.
HOW MUCH DOES PET HARMONY COST?
The app is free - you only pay for services used or products purchased at the online store/pharmacy Some pet parents may find a monthly subscription to be a better lower cost option. The cost for a 20 min consultation with a veterinarian is $99.
WHAT TELECONSULTATION SERVICES ARE PROVIDED BY PET HARMONY?
-Pet parent / Pet Matching service--advice before bringing a pet home to make sure it is a good fit
-Support and advice for new pet parents (services and products for your new pet)
-Aid in understanding infectious disease transmission and prevention (vaccines, parasite prevention etc) for both conventional or a more holistic approach.
-Behavior –The good, bad and ugly—understanding pet behaviors and when or how to change it and when that might indicate an underlying medical cause.
-Nutritional guidance for all life stages for healthy and sick pets.
-Interpretation of veterinary medical records by a licensed veterinarian: tests, diagnosis, treatments and potential options –just upload a copy of your pet’s veterinary medical record that can be provided to you by your veterinarian upon request –not just a copy of your receipt.
-Support for chronic stable conditions ( ie diabetes, arthritis, cancer, hearing/vision impaired, skin and ear problems, diarrhea or constipation etc.)
-Support for quality of life / end of life issues, hospice care, euthanasia decisions and for grieving pet parents
-Support for pet parents whose pets cannot easily be taken to a veterinary clinic due to fear, cost, lack of transportation or other issues.
Direct access to competitive online pharmacy and pet products that our veterinarians/staff recommend
PET HARMONY’S MISSION IS TO FILL IN THE GAPS BETWEEN CLINIC VISITS, ER , URGENT CARE AND HOUSE CALLS. WE CAN TAKE TIME TO COMMUNICATE IN WAYS THAT CAN’T BE DONE IN A CLINIC SETTING, ESPECIALLY DURING AN EMERGENCY.
For additional information, alerts, and breaking news for pet parents (in language that is easy to read and understand) - check out petharmony.com
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